Industry: Financial Services
Services Provided: Automotive Repair
Challenges: Blackstone’s portfolio company, Service King, was facing significant challenges in its Talent Acquisition (TA) processes, resulting in poor hiring productivity and operational inefficiencies. To improve hiring performance and adapt to the difficult conditions presented by the COVID-19 pandemic, Blackstone sought iSkout’s expertise to lead a full-scale TA optimization effort.
iSkout assumed responsibility for all operational aspects of Talent Acquisition at Service King and redesigned and deployed an entirely new approach to TA. iSkout led an exhaustive RFP for a new technology partner and then drove the implementation of Jobvite as their new ATS. iSkout redefined the staff deployment model and launched an aggressive sourcing function that drove improved levels of hiring productivity by 30%.
iSkout provided a leadership model that led to greatly improved TA staff morale and performance.
Blackstone was able, as a result of iSkout’s efforts, to maximize the value of the property during the very challenging times of Covid and exit in much improved operational discipline and performance.
iSkout was called upon to serve as PMO overseeing a Talent Acquisition optimization program needed to drive significant performance improvement in one of their portfolio companies – Service King.
30% increase in hiring productivity, improving Service King’s ability to attract and hire top talent
Successful implementation of Jobvite, providing the company with a more effective ATS
Enhanced TA staff morale and performance through leadership and process improvements
Blackstone was able to maximize the value of Service King during the challenging COVID-19 period, exiting with improved operational discipline and performance
Where Technology Meets the Human Element for Better Hiring.
